Terms & Conditions

Welcome to Kaguya! Please read these Terms & Conditions carefully before using our website. By accessing or using our site, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use our website.

1. General Information

The website Kaguya.store is operated by Kaguya, a company registered in the UK.
All references to “we”, “our”, or “us” refer to Kaguya.
These Terms & Conditions apply to all users, including visitors, customers, and others who use our website.

2. Products and Services

We strive to ensure all product information is accurate, including images, descriptions, sizing, and pricing.
Colours and designs may appear slightly different on screen compared to the physical product due to device or lighting variations.
We reserve the right to discontinue or change products at any time.

3. Ordering and Payment

By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.
All orders are subject to availability. We will notify you if an item you ordered is out of stock.
Prices are as listed on the site at the time of ordering. All payments are processed securely via our chosen payment providers.
We reserve the right to refuse or cancel any order at our discretion, including suspected fraudulent activity.

4. Shipping

Shipping costs, estimated delivery times, and available services will be shown at checkout.
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by the carrier or unforeseen events.
Risk of loss or damage passes to you upon delivery. We recommend using a trackable and signed-for shipping service where possible.

5. Returns & Exchanges

Our Returns Policy and Exchange Policy apply to all purchases. Please read them carefully.
By purchasing from our website, you agree to follow the procedures outlined in those policies.

6. Return Orders

Custom-designed and plain style design items are non-returnable and non-exchangeable unless they arrive faulty or incorrect.

7. Intellectual Property

All content on this website, including images, text, graphics, and logos, is the property of Kaguya or used with permission.
You may not reproduce, distribute, modify, or use our content without our written permission.

8. User Conduct

When using our website, you agree not to:

Violate any applicable laws or regulations
Interfere with the website’s security, servers, or networks
Use automated systems (bots) to access or purchase products
Attempt to impersonate any person or entity

9. Limitation of Liability

To the fullest extent permitted by law, Kaguya is not liable for any indirect, incidental, or consequential loss arising from your use of the website or purchase of products.
Our total liability for any claim related to products purchased is limited to the purchase price of those products.

10. Privacy

Our Privacy Policy explains how we collect, use, and protect your personal data. By using this website, you agree to our Privacy Policy.

11. Governing Law

These Terms & Conditions are governed by the laws of England & Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
The latest version will always be available on this website. By continuing to use the site after changes are posted, you accept the updated terms.