Privacy Policy

At Kaguya, we are committed to protecting your privacy and personal data. This Privacy Policy explains how your information is collected, used, and protected when you visit or make a purchase through our Squarespace-powered website.

1. Information We Collect

When you use our website, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase details

  • Payment information (processed securely by third-party payment providers via Squarespace — we do not store card details)

  • IP address, browser type, and device information

Squarespace may automatically collect certain technical information to help operate and improve the website.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders placed through our website

  • Communicate with you about your order, delivery, returns, or exchanges

  • Provide customer support

  • Improve website performance and customer experience

  • Prevent fraud and maintain site security

  • Send marketing emails or updates (only where you have opted in)

3. Legal Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

  • Contractual necessity – to process and deliver your order

  • Consent – for marketing communications

  • Legal obligation – where required by law

  • Legitimate interests – such as website improvement and fraud prevention

4. Sharing Your Information

Your information may be shared with:

  • Squarespace, as our website hosting and ecommerce platform

  • Payment processors used by Squarespace (e.g. Stripe, PayPal)

  • Shipping and delivery providers

  • Legal or regulatory authorities where required

We do not sell or rent your personal data to third parties.

5. Cookies & Analytics

Our Squarespace website uses cookies and similar technologies to:

  • Enable essential website functionality

  • Analyse site traffic and usage

  • Improve performance and user experience

Squarespace may also use built-in analytics tools. You can control or disable cookies through your browser settings at any time.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders

  • Comply with legal and accounting obligations

  • Resolve disputes

7. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Object to or restrict certain processing

  • Withdraw consent for marketing communications at any time

To exercise your rights, please contact us using the details below.

8. Data Security

Squarespace provides secure hosting and uses appropriate technical measures to protect personal data. We also take reasonable steps to safeguard your information against unauthorised access or misuse.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us here.